Virgin launches new Alexa initiative to assist disabled passengers

Virgin launches new Alexa initiative to assist disabled passengers

Virgin Trains is rolling out a new travel assistance service designed to make travelling with the company easier for disabled passegners.

The new service uses Alexa so users can book tickets and assistance using basic voice commands on Alexa-enabled devices, including the Amazon Echo.

JourneyCare has been trialled and the feature is now live for anyone requiring assisted travel.

Normally customers who need to book JourneyCare complete a form online or call the helpline after booking.

The new technology means customers can book assisted travel immediately after purchasing tickets using simple voice commands.

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