A smartphone app to ease travel for disabled rail passengers
A smartphone app to ease travel for disabled rail passengers is to be rolled out across Britain. The passenger assistance app will make it easier for people with a disability to book and amend assistance requirements for train journeys, according to industry body the Rail Delivery Group (RDG). Many customers currently use a time-consuming phone or online process which results in railway staff using printed lists of bookings, which are not updated when connections are missed due to delays and cancellations. The app is being trialled by four operators and will be in use across the country in autumn 2019. Anthony Smith, chief executive of the independent watchdog Transport Focus, said: "The application of technology to make travel easier by improving the reliability and responsiveness of passenger assistance is a welcome step. "But for passengers to see the benefits of this, there will still need to be enough trained staff on hand in the right places to help as requested - and at short notice - to prevent unnecessary difficulties."
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