A John Lewis department store in Cheltenham is set to include a fully-equipped Changing Places facility when it opens later this year.
The new 115,000 square foot store will be able to cater for people with profound mental or physical disabilities.
The Changing Places facility will include a ceiling hoist, height adjustable sink, height adjustable changing bench and an accessible WC, as well as ample room for multiple carers and the user.
Specialist equipment is a requirement in all Changing Places and in addition the facility will have a non-slip floor and a centrally placed toilet with extra room on each side and a screen or curtain to allow for extra privacy.
John Lewis’ most recent investment in a Changing Places facility comes several months after it came under widespread criticism on social media.
John Lewis said it was looking at the feasibility of putting hoists and changing benches into its new department stores after it was criticised by parents of disabled children for its lack of appropriate disabled toilets.
People took to social media to vent their frustration with the retailer for failing to invest in Changing Places facilities after it unveiled its £7m Christmas television advert for last year’s festive campaign.
One Twitter user shared an image of a young girl on the floor of a toilet cubicle in John Lewis showing the conditions families and carers are having to work in.
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